05-16-2010 08:38 AM - edited 03-14-2019 05:44 AM
ICM 7.5
Patch 7.5.8
CUCM 7.1.3.32900-4
I am facing problem to register the Jtapi with the CallManager. It is throwing the below mentioned error.
***********************************************************************************************************************************
18:27:40 Trace: Message: Unable to create provider -- User connected on an invalid port
18:27:55 Trace: OnNodeManagerPing()
18:28:00 Trace: Configuring JTAPI Object
18:28:00 Trace: Calling getJtapiPeer for peer: com.cisco.jtapi.CiscoJtapiPeerImpl
18:28:00 Trace: getJtapiPeer returned successfully. JTapiPeer class name: com.cisco.jtapi.CiscoJtapiPeerImpl
18:28:00 Trace: JTapiObj:initializeJTapi: Values for UseProgressAsDisconnectedCauses are: 0
18:28:00 Trace: CiscoJtapiVersion: Cisco Jtapi version 7.1(2.10000)-3 Release
18:28:00 Trace: BuildDescription: Release BuildNumber: 10000 RevisionNumber: 2 MajorVersion: 7 MinorVersion: 1 ExtendedBuildNumber: 3
18:28:00 Trace: Use icmJavaLib.jar to support CallManager 5.0 or higher release.
18:28:00 Trace: Not using CiscoSynchronousObserver interface.
18:28:00 Trace: disableAll() TraceManager for CTICLIENT
18:28:00 Trace: Calling getProvider() 172.16.81.10;login=ipccucmaster;passwd=<***edited***>
18:28:05 Trace: JtapiPeer.getProvider(): caught PlatformException(com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- User connected on an invalid port) Provider could not be created.
18:28:05 Trace: Message: Unable to create provider -- User connected on an invalid port
05-16-2010 03:27 PM
Silly question. Is the CTI Manager service activated on your CUCM?
Regards,
Geoff
05-16-2010 11:43 PM
Thxx for the reply!
The CTI Manager service is activated!
The setup was working fine till recently we applied service release for CUCM. I doubt that will make the JTAPI not to work. We have applied the new JTAPI in the PG server.
It is a Progger design.
Regards
Sandeep
05-17-2010 01:06 AM
Did you restart the PG server after applying the JTAPI upgrade?
Did you try to uninstall, reboot, install JTAPI?
By the way, from which version did you upgrade from? (I mean CUCM)
G.
05-17-2010 04:44 AM
Was there an upgrade on the JTAPI client version? Have you tried reinstalling JTAPI on the PG?
david
05-17-2010 06:11 AM
Old Version CUCM- 7.1.3.10000-11
New Version CUCM- 7.1.3.32900-4
I have Downloaded the new Jtapi and installed on the PG server. Restart, installation, uninstallation everything possible has been done!!
Installed a New PG pointing to another CCM 7.1.3.20000-2, but still the same issue.
The Jtapi version was also changed. I could see the new version while installing.
Regards,
Sandeep
05-17-2010 07:03 AM
Update..working with the CUCM 7.1.3.20000-2.
Running the setup again and restarting the CTI Manager worked.
CUCM- 7.1.3.32900-4..the issue is persistent.
Regards,
Sandeep
05-17-2010 08:06 AM
Good to see. Have you opened a TAC case to track this?
Regards,
Geoff
05-18-2010 01:14 AM
The Rollback to the previous version of CallManager worked!!
1) Added a new user
2) Applied to CTI groups (Previously i added the Jtapi user to all the Groups in CUCM..for testing..i wonder that was the case, if so, it should have worked before)
3) Re-run the PG setup
We are planning to try once more with the new release, hope it will work this time.
Regards,
Sandeep
10-22-2012 05:08 AM
i am getting the exact same error while connecting to a secured CUCM.
i guess i am missing sth. in configuration of my CAPF profile.
.jar executable (connecting via JTAPI) with correct jtapi.ini in same working-dir and Certificates in separate Dir -> works fine.
.jsp in tomcat-6 with correct jtapi.ini in lib-directory and Certificates in separate Dir -> results in errormessage:
Unable to create provider -- User connected on an invalid port
10-22-2012 06:23 AM
problem solved:
tomcat was missing classpath to jtapi.ini
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide