Localization Problems with IP phone 521G and 524G (for Portuguese language)

Unanswered Question
May 16th, 2010

Hi everyone

I have installed localization packet for Portuguese (Brazil) and all ip phones are working fine

(This is the packet installed CME-locale-pt_BR-Portuguese-7.0.1.1.tar)

However IP Phones 521G and 524G after the installation still showing the menu in English.

For IP phone 521G and 524G Cisco recommends to install CP_521_524_Dictionary and this packet contains pt_v_22_0_c.xml which is used for Portuguese

I have this packet on the flash memory.

I did a debug tftp event and it shows that 521G and 524G are getting pt_v_22_0_c.xml   but the the menu still English

(tftp debug)

UC_520#debug tftp events

TFTP Event debugging is on

UC_520(config-telephony)#reset 0021.1BFC.C108

004734: May 13 19:24:55.572: TFTP: Looking for SEP00211BFCC108.cnf.xml

004735: May 13 19:24:55.576: TFTP: Opened flash:/its/SEP00211BFCC108.cnf.xml, fd 14, size 1432 for process 324

004736: May 13 19:24:55.584: TFTP: Finished flash:/its/SEP00211BFCC108.cnf.xml, time 00:00:00 for process 324

004737: May 13 19:24:55.596: TFTP: Looking for cp524g-8-1-17.BIN

004738: May 13 19:24:55.596: TFTP: Opened flash:/phones/521_524/cp524g-8-1-17.bin, fd 14, size 892511 for process 325

004739: May 13 19:24:55.616: TFTP: Looking for RingList.xml

004740: May 13 19:24:55.620: TFTP: Opened flash:/ringtones/RingList.xml, fd 15, size 2823 for process 324

004741: May 13 19:24:55.632: TFTP: Finished flash:/ringtones/RingList.xml, time 00:00:00 for process 324

004742: May 13 19:24:55.640: TFTP: Looking for DistinctiveRingList.xml

004743: May 13 19:24:55.640: TFTP: Opened flash:/ringtones/DistinctiveRingList.xml, fd 15, size 2823 for process 324

004744: May 13 19:24:55.656: TFTP: Finished flash:/ringtones/DistinctiveRingList.xml, time 00:00:00 for process 324

004745: May 13 19:24:55.744: TFTP: Looking for English_United_States/524-dictionary.xml

004746: May 13 19:24:55.800: TFTP: Looking for Portuguese_Portugal/524-dictionary.xml

004747: May 13 19:24:55.800: TFTP: Opened flash:/pt_v_22_0_c.xml, fd 15, size 34602 for process 324

004748: May 13 19:24:55.968: TFTP: Finished flash:/pt_v_22_0_c.xml, time 00:00:00 for process 324

004749: May 13 19:24:56.376: TFTP: Looking for English_United_States/SCCP-dictionary.xml

004750: May 13 19:24:56.384: TFTP: Opened flash:/its/united_states_SCCP-dictionary.xml, fd 15, size 2740 for process 324

004751: May 13 19:24:56.400: TFTP: Finished flash:/its/united_states_SCCP-dictionary.xml, time 00:00:00 for process 324

004752: May 13 19:24:56.496: TFTP: Looking for Portuguese_Portugal/SCCP-dictionary.xml

004753: May 13 19:24:56.500: TFTP: Opened flash:/its/portugal_SCCP-dictionary.xml, fd 15, size 2956 for process 324

004754: May 13 19:24:56.516: TFTP: Finished flash:/its/portugal_SCCP-dictionary.xml, time 00:00:00 for process 324

004755: May 13 19:24:56.764: %IPPHONE-6-REG_ALARM: Name=SEP00211BFCC108  Load=8.1.17 Last=Hard+CMERequested

004756: May 13 19:24:56.964: %IPPHONE-6-REGISTER: ephone-4:SEP00211BFCC108 IP:10.1.72.11 Socket:15 DeviceType:Phone has registered.

004757: May 13 19:24:56.968: %IPPHONE-6-REG_ALARM: Name=SEP00211BFCC108  Load=8.1.17 Last=Hard+CMERequested

004758: May 13 19:25:10.816: TFTP: Looking for /CP-524S-cfg.xml

004759: May 13 19:25:20.612: TFTP: Finished flash:/phones/521_524/cp524g-8-1-17.bin, time 00:00:25 for process 325exit

Do you have any idea about this problem?

Thanks in advance

I have this problem too.
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