Cisco callmanager recording failed in Active mode.

Unanswered Question
May 16th, 2010

Hi everybody,

I am trying configuring Active Recording mode in Cisco UCM 7.0. I used 3 Phones. 1 SIP Phone and 2 SCCP Phones. The SIP Phone is Monitoring phone. When 2 SCCP phones call to each other, the SIP phone can eveasdrop the call.  The configuration Steps are :

* Creating the SIP Phone Device for monitor (recording)

* Creating a Recording Profile
1.  From the Device menu, select Device Settings and then Recording Profile.
2.   set the destination is the SIP Phone's directory number

*Enabling Phones for Recording

1.  Click on a phone to enable for recording.
2.  Set the Built in Bridge (BIB) to On and Privacy to Off
3.  click on the Line on the phone.
4.  Set the Call Recording Option to Automatic Call Recording Enabled.  Set the Recording Profile to the one created
  earlier and then click Save.
5.   Reset the phone.

I am encoutering an issue. When one SCCP Phone call to the other SCCP Phone and it hangs up, two calls are ring on the sip phone.

I don't know why? Maybe I am wrong in  my configuration steps.

Pls explain for me!


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)


This Discussion