Hi, Just wondering if anyone has any ideas on how I can achieve this.
We have a site that is moving over to Cisco from an old PBX.
Currently calls come into the main number, route to a message and the caller can enter the 3 digit extension to be put through
to the person they are trying to reach OR they can go through to the receptionist at the site. The site have not been using their DDI range.
This will now change and the DDI range will come into use. (all current phone ext will change to the last 5 digits of the ddi range.
eg 200 will be come 23234
201 will be come 23235 and so on.
Does any one know how I can implement Unity so that calls come in to the main number in call manager, forwards to call to unity,
unity responds with a greeting, the caller can enter the old extension number (as clients know these numbers).
These old numbers would be mapped to the new extensions and then the call would be routed to the phone.
Any ideas gratefully received