I have a office number that is getting regular calls that are "wrong numbers".
To combat this I plan to forward calls to 24000 to call Unity play a greeting of " Thank you for calling company X a receptionist will answer your call" then transfer to the shared line 30000, for a receptionist to pickup
The forward I have done using a CTI port.
How can I do the rest.
I don't want the Cisco woman saying please wait whilst I transfer your call.
Thanks for taking the time to read this post.