Solved: Archive collection settings error

hxmengmetro · ‎05-17-2010

Hi all,

This happened after our server upgrade. I saw the archive job failure after the server upgrade (windows server 2003 standard). So I wanted to check the settings for the arhive job. Clicked RME -> Administration -> Config Management -> Collection Settings. When I clicked Collection Settings, my Internet Expolorer just suddenly closed. I tried many times, it stayed same. I'm not sure what part of upgrade caused this problem. But is there any log I can check for this issue?

Thanks a lot!

Lou

Joel Monge · ‎05-17-2010

This looks suspiciously similar to: CSCte49301. Make sure you have any anti-virus on-access scanning disabled on CSCOpx and all its subfolders. Try this:

1. Shutdown daemons:

net stop crmdmgtd

2. Backup of the following files by renaming them and moving them to another location outside of CSCOpx:

CSCOpx/MDC/tomcat/webapps/rme/WEB-INF/lib/ctmregistry and
CSCOpxMDC/tomcat/webapps/rme/WEB-INF/lib/ctmregistry.backup

3. Issue this command from DOS:

 netstat -anob > c:\netstat.txt

4. Restart daemons:

net start crmdmgtd

5. Wait until you get the output of a pdshow and check if CTMJrmServer is now started (pdshow CTMJrmServer). If not, provide the nestat.txt file from your C drive.

View solution in original post

Joel Monge · ‎05-17-2010

Have you tried just restarting the daemons? In Windows, go to Start and click on 'Run...'. Type in services.msc and make sure you have the following services set like this:

CiscoWorks ANI database engine: Manual

CiscoWorks Daemon Manager: Automatic

CiscoWorks RME NG database engine: Manual

CiscoWorks Tomcat Servlet Engine: Manual

CiscoWorks VisiBroker Smart Agent: Manual

CiscoWorks Web Server: Manual

CWCS Cmf database engine: Manual

CWCS rsh/rcp service: Automatic

CWCS syslog service: Automatic

CWCS tftp service: Automatic

DFM dfmEpm database engine: Manual

DFM dfmFh database engine: Manual

DFM dfmInv database engine: Manual

If any of these are different, change them and reboot the server. If still no go, post these details:

1. Full pdshow output (pdshow > c:\pdshow.txt).

2. Installation log of this upgrade (usually under C drive).

3. Current OS and LMS application versions.

4. Re-create the error and post the CSCOpx\MDC\tomcat\logs\stdout.log.

hxmengmetro · ‎05-17-2010

Thanks a lot Joel. I checked the services settings. All correct like your post. I restarted the server but the issue still exists. I tried to find the server upgrade log but I didn't find it under C drive. Here is other information you mentioned in the post:

1. pdshow.txt

    Process= UPMDbEngine
    State = Program started - No mgt msgs received
    Pid    = 2464
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:08:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= UPMDbMonitor
    State = Running normally
    Pid    = 2984
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:08:46 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DbMonitor Running Normally.

    Process= Tomcat
    State = Program started - No mgt msgs received
    Pid    = 3004
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:08:50 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= TomcatMonitor
    State = Running normally
    Pid    = 3064
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:08:54 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Tomcat Server up

    Process= Apache
    State = Program started - No mgt msgs received
    Pid    = 2996
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:15:51 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= RMEDbEngine
    State = Program started - No mgt msgs received
    Pid    = 5360
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:15:58 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= Proxy
    State = Program started - No mgt msgs received
    Pid    = 5408
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:03 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= ProcSysBus
    State = Program started - No mgt msgs received
    Pid    = 5416
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:06 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= OpsxmlDbEngine
    State = Program started - No mgt msgs received
    Pid    = 5464
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:12 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= OpsXMLRuntime
    State = Program started - No mgt msgs received
    Pid    = 5512
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:18 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= CWAPublisher
    State = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:22 AM
    Stop   = 5/17/2010 12:24:51 PM
    Core   = Not applicable
    Info   = Server started by admin request

    Process= NameServer
    State = Program started - No mgt msgs received
    Pid    = 5688
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:23 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= NameServiceMonitor
    State = Running normally
    Pid    = 5788
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:27 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = NameServer is fully up now !

    Process= EDS
    State = Running normally
    Pid    = 5896
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:16:31 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Initialization complete

    Process= LicenseServer
    State = Program started - No mgt msgs received
    Pid    = 6420
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:03 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= IpmDbEngine
    State = Program started - No mgt msgs received
    Pid    = 6428
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:14 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= INVDbEngine
    State = Program started - No mgt msgs received
    Pid    = 6656
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= FHPurgeTask
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= FHDbEngine
    State = Program started - No mgt msgs received
    Pid    = 6732
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:40 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= ESS
    State = Program started - No mgt msgs received
    Pid    = 6864
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= EssMonitor
    State = Running normally
    Pid    = 6948
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:18:50 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = ESS is fully up now !

    Process= EventFramework
    State = Program started - No mgt msgs received
    Pid    = 7784
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= PMServer
    State = Running normally
    Pid    = 7796
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = PMServer is up and running

    Process= SyslogCollector
    State = Program started - No mgt msgs received
    Pid    = 8120
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:26 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= EPMDbEngine
    State = Program started - No mgt msgs received
    Pid    = 8132
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:33 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= EPMServer
    State = Running normally
    Pid    = 6568
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:37 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = EPMServer is up and running

    Process= FHServer
    State = Running normally
    Pid    = 2804
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:41 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = FHServer started.

    Process= diskWatcher
    State = Running normally
    Pid    = 2860
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = diskWatcher initialized OK.

    Process= DFMMultiProcLogger
    State = Program started - No mgt msgs received
    Pid    = 6940
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:42 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= DFMLogServer
    State = Program started - No mgt msgs received
    Pid    = 7004
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:43 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= DFMCTMStartup
    State = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:43 AM
    Stop   = 5/17/2010 12:24:51 PM
    Core   = Not applicable
    Info   = Server started by admin request

    Process= DfmBroker
    State = Program started - No mgt msgs received
    Pid    = 7024
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:44 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= DfmServer
    State = Running normally
    Pid    = 7596
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DfmServer initialized OK.

    Process= DfmServer1
    State = Running normally
    Pid    = 7604
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DfmServer1 initialized OK.

    Process= DCRDevicePoll
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= CSSCPServer
    State = Program started - No mgt msgs received
    Pid    = 7616
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= CSRegistryServer
    State = Running normally
    Pid    = 7632
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:48 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = CSRegistryServer is running in other process

    Process= CSDiscovery
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= CmfDbEngine
    State = Program started - No mgt msgs received
    Pid    = 7640
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:54 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Application started by administrator request.

    Process= CmfDbMonitor
    State = Running normally
    Pid    = 7148
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:58 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DbMonitor Running Normally.

    Process= DCRServer
    State = Running normally
    Pid    = 7436
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:19:59 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = DCRServer is up and running

    Process= CMFOGSServer
    State = Program started - No mgt msgs received
    Pid    = 8880
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:22:00 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= CampusOGSServer
    State = Program started - No mgt msgs received
    Pid    = 9016
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:22:04 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= EssentialsDM
    State = Waiting to initialize.
    Pid    = 9028
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:22:04 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= ConfigMgmtServer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= ICServer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= RMEOGSServer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= PMCOGSServer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= TISServer
    State = Program started - No mgt msgs received
    Pid    = 3868
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:05 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= DFMOGSServer
    State = Program started - No mgt msgs received
    Pid    = 6384
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:09 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= InventoryCollector
    State = Running normally
    Pid    = 9820
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:13 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Auto Generated Reply

    Process= Interactor
    State = Program started - No mgt msgs received
    Pid    = 10132
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:17 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= InventoryCollector1
    State = Program started - No mgt msgs received
    Pid    = 10140
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:17 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= Interactor1
    State = Program started - No mgt msgs received
    Pid    = 7524
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:21 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= NOSServer
    State = Running normally
    Pid    = 7652
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:21 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = NOSServer is up and running

    Process= PTMServer
    State = Running normally
    Pid    = 7996
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started Successfully

    Process= UPMProcess
    State = Running normally
    Pid    = 6556
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = UPMProcess started successfully.

    Process= EDS-GCF
    State = Running normally
    Pid    = 3256
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = GCF Initialization complete at Mon May 17 11:43:45 CDT 2010

    Process= jrm
    State = Running normally
    Pid    = 6928
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:42:22 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= CTMJrmServer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= ChangeAudit
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= SyslogAnalyzer
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= DataPurge
    State = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:32 AM
    Stop   = 5/17/2010 12:24:52 PM
    Core   = Not applicable
    Info   = Server started by admin request

    Process= IPMProcess
    State = Program started - No mgt msgs received
    Pid    = 11584
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:32 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= IPMOGSServer
    State = Program started - No mgt msgs received
    Pid    = 11676
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:36 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= ANIDbEngine
    State = Program started - No mgt msgs received
    Pid    = 6632
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Service was already running

    Process= ANIServer
    State = Running with busy flag set
    Pid    = 11772
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:41 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = ANIServer started.

    Process= UTMajorAcquisition
    State = Never started
    Pid    = 0
    RC     = 0
    Signo = 0
    Start = N/A
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Not applicable,

    Process= MACUHIC
    State = Running normally
    Pid    = 11876
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.

    Process= UTLITE
    State = Running normally
    Pid    = 11884
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.

    Process= UTManager
    State = Running normally
    Pid    = 11900
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.

    Process= VNMServer
    State = Program started - No mgt msgs received
    Pid    = 11908
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= WlseUHIC
    State = Running normally
    Pid    = 11916
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Started.

    Process= AdapterServer1
    State = Program started - No mgt msgs received
    Pid    = 11924
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

    Process= AdapterServer
    State = Program started - No mgt msgs received
    Pid    = 11932
    RC     = 0
    Signo = 0
    Start = 5/17/2010 11:44:45 AM
    Stop   = Not applicable
    Core   = Not applicable
    Info   = Server started by admin request

2. OS and LMS version

OS version : Windows Server 2003 R2 Standard Edition Service Pack 2

LMS version: LMS 3.2

3. CSCOpx\MDC\tomcat\logs\stdout.log

After I recreated the issue, I checked the stdout.log showing below:

[Mon May 17 12:52:25 CDT 2010] CoreContextNexus ValidateConnection:true
[Mon May 17 12:52:25 CDT 2010] Invoke doLicenseCheck!
[Mon May 17 12:52:25 CDT 2010] DoLicenseCheck Returned:true
*****showHide***null
[Mon May 17 12:52:28 CDT 2010] CoreContextNexus ValidateConnection:true
[Mon May 17 12:52:28 CDT 2010] Invoke doLicenseCheck!
[Mon May 17 12:52:28 CDT 2010] DoLicenseCheck Returned:true

Log from stderr.log:

May 17, 2010 12:52:28 PM org.apache.catalina.core.ApplicationContext log
INFO: action: UIIController processActionForward does not have a screenID so no authorization was done for /WEB-INF/screens/uii/closeWindowAndNotification.jsp.

It seems I need turn on some debug function to see more detail.

Thanks.

Lou

Joel Monge · ‎05-17-2010