ACS runtime service will not start

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May 17th, 2010
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Needed to sync up the ACS with the NTP server, which required a reload of the ACS.  Since the reload, the runtime application will not start. Log shows:


[UTC May 17 15:49:24] error    : 'runtime' process is not running
[UTC May 17 15:49:24] info     : 'runtime' trying to restart
[UTC May 17 15:49:24] info     : 'runtime' start: /opt/CSCOacs/bin/exec_wrapper.sh
[UTC May 17 15:50:24] error    : 'runtime' service timed out and will not be checked anymore


Unable to find any info on cisco.com knowldedge base.  Have reloaded three times with same result.  Any ideas?

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Jatin Katyal Mon, 05/17/2010 - 13:06
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Jessica,


There are numerous issue with services on ACS code 5.0, please upgrade it to ACS 5.1


Go to Cisco.com > support > download software > Security > Cisco Secure Access Control System 5.0 > Secure Access Control System Software >

5.0.0.21


Upgrading an ACS server from 5.0 to 5.1 (Installation guide)


http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.1/installation/guide/csacs_upg.html#wp1167547


Regds,

JK


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