Outbound Dialer

Unanswered Question
May 17th, 2010

Would like to know the process for creating an outbound dailer that would allow UCCX to call customer when Warranty is about to expire.  I am sure there is scripting involved but wanted to know if this is possible.

I have this problem too.
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Anthony Holloway Mon, 05/17/2010 - 13:43

Just create a script that reads your customer records, and uses the place call step to call each one back sequentially.

label get next record

read record for contact info and days until expiration

if record is not empty

     true

          place call to contact info

               success

                    play prompt your warranty is expiring in X days

                    terminate call

                    goto get next record

               failure

                    goto get next record

     false

          end

You will need some way of kicking this event off.  the easiest way is to setup an HTTP trigger on your app, then have a scheduled task hit that URL at a certain interval.

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