Outbound Dialer

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May 17th, 2010
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Would like to know the process for creating an outbound dailer that would allow UCCX to call customer when Warranty is about to expire.  I am sure there is scripting involved but wanted to know if this is possible.

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Anthony Holloway Mon, 05/17/2010 - 13:43
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Just create a script that reads your customer records, and uses the place call step to call each one back sequentially.

label get next record

read record for contact info and days until expiration

if record is not empty


          place call to contact info


                    play prompt your warranty is expiring in X days

                    terminate call

                    goto get next record


                    goto get next record



You will need some way of kicking this event off.  the easiest way is to setup an HTTP trigger on your app, then have a scheduled task hit that URL at a certain interval.


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