CUCIMOC Compatible Headset?

Answered Question
May 17th, 2010
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We have just completed a large UC deployment where CUCIMOC is the primary telephony device for about 3/4 of the users base. However, none of the wireless Plantronics headsets we are using work with CUCIMOC the way they should (bluetooth and USB).


The main issue is that a user can't answer a call by pressing the button on the earpiece, you cannot get dialtone by pressing the button either.


The headsets work FINE with IP Communicator and MOC.. just not COCIMOC.


Needless to say the customer is a bit miffed.


So, does anyone have any suggestions AND field experience with a headset that works with CUCIMOC? (Or knows how to get these working?)


Thanks

- Sam

Correct Answer by Jaime Valencia about 7 years 1 week ago

From what I know it should be until 8.5 release, not sure about the timeframe but if it's the same as other products it should be Q4CY10


HTH


java


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Correct Answer by Jaime Valencia about 7 years 1 week ago

The RNs contains a list of tested devices:

Client Computer Requirements

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/release/cucimocReleaseNote.html#wp51908

Tested Audio Devices

The audio devices tested with Cisco UC Integration for Microsoft Office Communicator are as follows:

ClearOne CHAT 50 USB

Plantronics Voyager 510 Bluetooth

Jabra GN8110 USB

Jabra GN8120 USB

Jabra GN9120

Jabra Advantage Plus

Plantronics CS50

Plantronics CS60

Plantronics DA60 USB

Plantronics DSP-400

Plantronics DA55 USB

Clarisys i750


Headset user controls are not supported at the time, this is roadmapped.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Mon, 05/17/2010 - 14:45
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The RNs contains a list of tested devices:

Client Computer Requirements

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/release/cucimocReleaseNote.html#wp51908

Tested Audio Devices

The audio devices tested with Cisco UC Integration for Microsoft Office Communicator are as follows:

ClearOne CHAT 50 USB

Plantronics Voyager 510 Bluetooth

Jabra GN8110 USB

Jabra GN8120 USB

Jabra GN9120

Jabra Advantage Plus

Plantronics CS50

Plantronics CS60

Plantronics DA60 USB

Plantronics DSP-400

Plantronics DA55 USB

Clarisys i750


Headset user controls are not supported at the time, this is roadmapped.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

Sam Alexander Tue, 05/18/2010 - 05:59
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Is there any timeline on the support?  I know it's not in thelatest beta, so if not now, when?

Correct Answer
Jaime Valencia Tue, 05/18/2010 - 06:06
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  • Cisco Employee,
  • Hall of Fame,

    2011

From what I know it should be until 8.5 release, not sure about the timeframe but if it's the same as other products it should be Q4CY10


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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