Disabling User Account Control - CUBAC

Answered Question
May 17th, 2010
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Installing Cisco Unified Business Attendant Console.  Documentation says that on server 2003 / sever 2008 installations, disabling of the user account control is required.  It gives a procedure to do this on Server 2008.


The install I'm working on is on Server 2003.  I cannot find anything like this.  Googling on the subject has led me to believe that this is likely a documentation bug, as I can find no reference to Server 2003 having this feature.


Has anyone else run into this?  The documentation appears to have been written by someone who speaks english as a second language, and not thoroughly vetted for correctness.

Correct Answer by Rob Huffman about 7 years 1 week ago

Hi Clifford,


This would just be for Windows server 2008


CSCtc77367            Bug Details



CUBAC 3.1.1.5 docs need to say "disable User Account  Contol" in win2008w.
It appears UAC (user account Control) a new feature found in   Windows Server 2008 will block license files from being properly applied  in CUBAC 3.1.1.5.

The installation and requirement docs should  reflect that UAC needs to be disabled before installing CUBAC on Windows  Server 2008.

Observations:
Go to webadmin, licensing

When  you look at that page, you will not see any licensing info; no eval.
It  says, no licensing info.

When we turned off UAC, the licensing  page showed the eval info for 5 days.

At which point we were able  to add the license
StatusStatus
Fixed             

Severity Severity
2 - severe

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unified Attendant Consoles         

Technology Technology


1st Found-In 1st Found-in
3.1(1.5)       
           
Fixed-In Fixed-in
Release-Pending




Cheers!

Rob

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Correct Answer
Rob Huffman Tue, 05/18/2010 - 07:00
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Hi Clifford,


This would just be for Windows server 2008


CSCtc77367            Bug Details



CUBAC 3.1.1.5 docs need to say "disable User Account  Contol" in win2008w.
It appears UAC (user account Control) a new feature found in   Windows Server 2008 will block license files from being properly applied  in CUBAC 3.1.1.5.

The installation and requirement docs should  reflect that UAC needs to be disabled before installing CUBAC on Windows  Server 2008.

Observations:
Go to webadmin, licensing

When  you look at that page, you will not see any licensing info; no eval.
It  says, no licensing info.

When we turned off UAC, the licensing  page showed the eval info for 5 days.

At which point we were able  to add the license
StatusStatus
Fixed             

Severity Severity
2 - severe

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unified Attendant Consoles         

Technology Technology


1st Found-In 1st Found-in
3.1(1.5)       
           
Fixed-In Fixed-in
Release-Pending




Cheers!

Rob

Clifford McGlamry Tue, 05/18/2010 - 07:27
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Didn't even think to check the bug toolkit for a documentation bug.  Thanks a bunch!


Nice photo by the way (although she is MUCH better looking than you are!).


Have a great day!


Cliff

Rob Huffman Tue, 05/18/2010 - 08:50
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Hey Cliff,


You are most welcome my friend


Yes, even documentation bugs (ugh!)


I'll let my wife know about your comments, it will make her day for sure.


Cheers!

Rob

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