QPM - DCR Error

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May 17th, 2010
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The DCR is still normal operation. I attach some images about the status of QPM and DCR. Please help me solve my problem. (I have imported the device into QPM in non-ACS mode). Thank you very much.

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Nael Mohammad Mon, 05/17/2010 - 22:00
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The first problem is the device is listed as "unknown" under device center so you want to resolve that issue. And from the screenshot, it does not look like any inventory has been collected by RME .

1.  Open a command prompt at CSCOpx\MDC\qpm\bin enter the command:

setqpmloggermode -debug, for setting the trace level to 'debug'

This will enable the debugs for QPM .

2. Remove the device from the DCR and re-add it.

3. Re-import device to QPM. If it works, you're done, if not get the info below:

4. Get the CSCOpx/MDC/tomcat/stdout.log, CSCOpx/log/QpmAppServer.log, QpmCollector.log,

qpmDbMonitor.log, and QpmPDP.log.

5. Open a command prompt at CSCOpx\MDC\qpm\bin enter the command:

setqpmloggermode -info, for setting the trace level to 'info'
hiepnguyenho Wed, 05/19/2010 - 08:48
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Dear Mohammad,

Thanks a lot for your help!

I have tried everything you said in the last post. I have re-imported the 6509-VSS devices in LMS and QPM but the same message occur (DCR Error).

I captured log files and attach in this post. Please help me to find out what caused the problem.



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