UCCX 7.0(1) Enterprise Data

Answered Question
May 18th, 2010
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Hello,


I'm trying to add new enterprise data fields that will show up in CAD.   It's been a while since I've done this and can't quite remember where/how this is done.   I thought this was done through data fields and layout lists in Desktop Administrator but I cannot find where to create new enterprise data fields or layout lists.   Can someone point me in the right direction on how to do this?


Thanks,

Glenn

Correct Answer by Aaron Harrison about 7 years 2 months ago

Erm.. that's not good.


Short term - you can try Side B, if you have side B. (Also known as your secondary server - obviuosly anything you configure there will replicate)


If you don't have a secondary server, you might have to try regenerating the teamadmin web site.


In the tomcat_appadmin\webapps folder there are folders for each web site (appadmin, teamadmin etc). You can delete the folder, and next time tomcat restarts it will rebuild the website. Just don't delete the .war file named after the website...


Regards


Aaron

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Aaron Harrison Tue, 05/18/2010 - 08:50
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Hi Glenn


It's in the web-based Team Admin pages (moved from CDA in v 7.0).


Go into Desktop Administrator, click the call centre, then on the drop down menus there is a Desktop Admin/Side A option. Log into that (default is admin with no password) and if you have configured layouts etc before then you should be fine. Conceptually it's the same, but you now define and assign the layouts through this web interface.


Regards


Aaron


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glenn.martindel... Tue, 05/18/2010 - 09:07
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Thanks for the response.   When I go to side A, I get an HTTP status 404 message "The requested resource (/teamadmin/main.cda) is not available"

Any ideas?


Thanks,

Glenn

Correct Answer
Aaron Harrison Tue, 05/18/2010 - 09:22
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Erm.. that's not good.


Short term - you can try Side B, if you have side B. (Also known as your secondary server - obviuosly anything you configure there will replicate)


If you don't have a secondary server, you might have to try regenerating the teamadmin web site.


In the tomcat_appadmin\webapps folder there are folders for each web site (appadmin, teamadmin etc). You can delete the folder, and next time tomcat restarts it will rebuild the website. Just don't delete the .war file named after the website...


Regards


Aaron

Aaron Harrison Tue, 05/18/2010 - 11:15
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Good stuff.

Gergely Szabo Tue, 05/18/2010 - 08:50
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Hi,


check out the Cisco Desktop Administrator User Guide for CAD 6.6 for  Unified CM


By the way, some things have changed starting release 7.0(1); the Desktop Administrator is no longer just a Windows app but a combination of a web app and a Windows app. I believe what you would like to do is to change the CAD layout - and this can be now done using the web app.

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