UCCX 7.0(1) Enterprise Data

Answered Question
May 18th, 2010

Hello,

I'm trying to add new enterprise data fields that will show up in CAD.   It's been a while since I've done this and can't quite remember where/how this is done.   I thought this was done through data fields and layout lists in Desktop Administrator but I cannot find where to create new enterprise data fields or layout lists.   Can someone point me in the right direction on how to do this?

Thanks,

Glenn

I have this problem too.
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Correct Answer by Aaron Harrison about 6 years 6 months ago

Erm.. that's not good.

Short term - you can try Side B, if you have side B. (Also known as your secondary server - obviuosly anything you configure there will replicate)

If you don't have a secondary server, you might have to try regenerating the teamadmin web site.

In the tomcat_appadmin\webapps folder there are folders for each web site (appadmin, teamadmin etc). You can delete the folder, and next time tomcat restarts it will rebuild the website. Just don't delete the .war file named after the website...

Regards

Aaron

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Overall Rating: 5 (3 ratings)
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Aaron Harrison Tue, 05/18/2010 - 08:50

Hi Glenn

It's in the web-based Team Admin pages (moved from CDA in v 7.0).

Go into Desktop Administrator, click the call centre, then on the drop down menus there is a Desktop Admin/Side A option. Log into that (default is admin with no password) and if you have configured layouts etc before then you should be fine. Conceptually it's the same, but you now define and assign the layouts through this web interface.

Regards

Aaron

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glenn.martindel... Tue, 05/18/2010 - 09:07

Thanks for the response.   When I go to side A, I get an HTTP status 404 message "The requested resource (/teamadmin/main.cda) is not available"

Any ideas?

Thanks,

Glenn

Correct Answer
Aaron Harrison Tue, 05/18/2010 - 09:22

Erm.. that's not good.

Short term - you can try Side B, if you have side B. (Also known as your secondary server - obviuosly anything you configure there will replicate)

If you don't have a secondary server, you might have to try regenerating the teamadmin web site.

In the tomcat_appadmin\webapps folder there are folders for each web site (appadmin, teamadmin etc). You can delete the folder, and next time tomcat restarts it will rebuild the website. Just don't delete the .war file named after the website...

Regards

Aaron

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