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Listening in on another user's SIP conversation

jcarter
Level 4
Level 4

‎05-18-2010 12:54 PM - edited ‎03-21-2019 02:35 AM

A potential customer is running an Asterisk system.  They say they have the capability to drop in unnoticed on other user's SIP conversations.  An application for this would be a call center where the supervisor wants to listen in and assess an employee without the employee knowing the supervisor is on the line.

Can the UC500 do anything like this?

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Marcos Hernandez
Level 8
Level 8

‎05-20-2010 07:07 AM

Telrex is a compatible application that does just this. Check it out:

http://www.cisco.com/go/sbcsapps

Thanks,


Marcos

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