Faulty state in a new module inserted in a 4500

Answered Question
May 19th, 2010

Hello,

We inserted a new module with 48 rj45 ports  in a 4500 with just one supervisor module. We have two 4500, and we tried the new model in the other 4500 and it´s working properly and giving a OK status. Furthermore, the module´s LED status is green. We saw that there are 8 ports (from 17 to 24) that are in faulty state, so probably this is the cause for the faulty state for the module.

We tried already a Hw reset, replace/insert again the module...

We are almost sure that it can be a Hw failure but will help if someone had the same trouble.

We are getting the following results different commands:

show module :

Mod Ports Card Type                                          Model                           Serial No.

    7    48  10/100/1000BaseT (RJ45)                WS-X4548-GB-RJ45   JAXXXXXXXH

M MAC addresses                    Hw  Fw           Sw               Status

7 3435.34E8.33e3 to 8843.e1c8.ae1f          2.5                Faulty 

show diagnostic result module 7 detail

module 7:   SerialNo :JAXXXXXXXH

  Overall diagnostic result: MINOR ERROR

  Test results: (. = Pass, F = Fail, U = Untested)

  ___________________________________________________________________________

    1) linecard-online-diag ------------> F

          Error code ------------------> 4 (DIAG_PARTIAL_FAILURE)
          Total run count -------------> 1
          Last test execution time ----> Nov 24 2009 08:22:22
          First test failure time -----> Nov 24 2009 08:22:22
          Last test failure time ------> Nov 24 2009 08:22:22
          Last test pass time ---------> n/a
          Total failure count ---------> 1
          Consecutive failure count ---> 1

Slot Ports Card Type                              Diag Status      Diag Details
---- ----- -------------------------------------- ---------------- ------------
7    48   10/100/1000BaseT (RJ45)                Partial Failure  Stub                         
                                                  Partial Failure  Port                        

Detailed Status
---------------
. = Pass              U = Unknown
L = Loopback failure  S = Stub failure
P = Port failure
E = SEEPROM failure   G = GBIC integrity check failure


Ports 1   2   3   4   5   6   7   8   9   10  11  12  13  14  15  16 
      .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   . 

Ports 17  18  19  20  21  22  23  24  25  26  27  28  29  30  31  32 
      S   S   S   S   S   S   S   S   .   .   .   .   .   .   .   . 

Ports 33  34  35  36  37  38  39  40  41  42  43  44  45  46  47  48 
      .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   . 

  ___________________________________________________________________________

    2) online-diag-tdr:

   Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
   ----------------------------------------------------------------------------
         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U

   Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48
   ----------------------------------------------------------------------------
         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U


          Error code ------------------> 0 (DIAG_SUCCESS)
          Total run count -------------> 0
          Last test execution time ----> n/a
          First test failure time -----> n/a
          Last test failure time ------> n/a
          Last test pass time ---------> n/a
          Total failure count ---------> 0
          Consecutive failure count ---> 0

Thanks in advanced.

I have this problem too.
0 votes
Correct Answer by glen.grant about 6 years 6 months ago

   Verify the IOS version supports the card .  If so then the  card is faulty .  You have an asic that is not passing POST .  Ports on the cards run thru asics which covers 8 ports so there are 6 six asics on a 48 port card , one of them is  not passing the POST.  Get it replaced .

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carolina.sebastian Wed, 05/19/2010 - 01:20

Sorry,

I forgot to add that detail:

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M), Version 12.2(50)SG, RELEASE SOFTWARE (fc4)

Thank you.

Leo Laohoo Wed, 05/19/2010 - 01:31

Can't find any bugs related to your issue.  Safe bet is to RMA it.

carolina.sebastian Wed, 05/19/2010 - 01:49

Thanks  leolaohoo,

We are going to open a RMA, but how could be we sure if they will have to replace/repair the whole 4500? Or if just a part is having a failure?

Carolina

carolina.sebastian Wed, 05/19/2010 - 04:43

Hello leolaohoo,

There was no spare slot, but we remove another module (was not in use at the moment) and the card is working properly there.

glen.grant,

We have installed in another 4500 with exactly the same IOS another card (and also this one, while troubleshooting) and it´s working properly, so it seems like it´s not a card or IOS problem.

Thanks.

Leo Laohoo Wed, 05/19/2010 - 04:44

Glenn's right.  ASIC can sometimes come good.  Otherwise the ASIC will deteriorate in time.

Correct Answer
glen.grant Wed, 05/19/2010 - 04:37

   Verify the IOS version supports the card .  If so then the  card is faulty .  You have an asic that is not passing POST .  Ports on the cards run thru asics which covers 8 ports so there are 6 six asics on a 48 port card , one of them is  not passing the POST.  Get it replaced .

carolina.sebastian Thu, 05/27/2010 - 03:49

Thanks for your answers,

Finally the processor engine was damaged, and we had to replace it. Now everything is working fine.

sanjay.j.iyenga... Thu, 07/19/2012 - 03:04

Hi Carolina,

I am experiencing same issue with one of my customer place. unfortunately they are having only 1 4507R+E chassis and 1 4548 module. how you identified this was issue with Processor Engine. however i have replaced the module 4548 as well even after getting the same error ...!! but they are having redudant X45-SUP6L-E tried by removing each at one time with no luck.   pls

Its running with

########################

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASE-M), Versio

n 12.2(53)SG2, RELEASE SOFTWARE (fc1)

###########################

Current bootup diagnostic level: minimal

module 7:   SerialNo : JAE160902N2

  Overall Diagnostic Result for module 7 : MINOR ERROR

  Diagnostic level at card bootup: minimal

  Test results: (. = Pass, F = Fail, U = Untested)

  ___________________________________________________________________________

    1) linecard-online-diag ------------> F

          Error code ------------------> 1 (DIAG_FAILURE)

          Total run count -------------> 1

          Last test testing type ------> n/a

          Last test execution time ----> Jul 19 2012 06:36:12

          First test failure time -----> Jul 19 2012 06:36:12

          Last test failure time ------> Jul 19 2012 06:36:12

          Last test pass time ---------> n/a

          Total failure count ---------> 1

          Consecutive failure count ---> 1

Slot Ports Card Type                              Diag Status      Diag Details

---- ----- -------------------------------------- ---------------- ------------

7    48   10/100/1000BaseT (RJ45)                Partial Failure  Stub

                                                  Total Failure    All ports

                                                  Partial Failure  Port

Detailed Status

---------------

. = Pass              U = Unknown

L = Loopback failure  S = Stub failure

P = Port failure

E = SEEPROM failure   G = GBIC integrity check failure

Ports 1   2   3   4   5   6   7   8   9   10  11  12  13  14  15  16

      S   S   S   S   S   S   S   S   S   S   S   S   S   S   S   S

Ports 17  18  19  20  21  22  23  24  25  26  27  28  29  30  31  32

      S   S   S   S   S   S   S   S   S   S   S   S   S   S   S   S

--More--

    S   S   S   S   S   S   S   S   S   S   S   S   S   S   S   S

  ___________________________________________________________________________

    2) online-diag-tdr:

   Port  1  2  3  4  5  6  7  8  9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

   ----------------------------------------------------------------------------

         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U

   Port 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

   ----------------------------------------------------------------------------

         U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U  U

          Error code ------------------> 3 (DIAG_SKIPPED)

          Total run count -------------> 0

          Last test testing type ------> n/a

          Last test execution time ----> n/a

          First test failure time -----> n/a

          Last test failure time ------> n/a

Last test pass time ---------> n/a

          Total failure count ---------> 0

          Consecutive failure count ---> 0

Detailed Status

---------------

  ___________________________________________________________________________

##################################################33

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