gpickup softkey not working on 504

Unanswered Question
May 19th, 2010

Hi,


I have an SPA504G firmware 7.4.4.


Here are relevant options:


1.tiff


2.tiff


3.tiff


I put 'dnd' and 'dir' either side of it to see what happened. The keys took place 3 and 4 so it is like it isnt seeing the button as being defined. I've tried giving it a specific position, as well as removing all other keys. Does anyone have any ideas? I'm a bit stumped... Admin guide barely mentions group pickup. If all else fails I suppose I can use a custom PSK but I'd rather not use them up on things that are supposedly already implemented.


Thanks in advance

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Chryssoula Kyritsi Wed, 11/10/2010 - 06:40

Hi,


1 SPA504g(SIP protocol in CME)


Call pickup group and Call pick up does not work.

If you try to do a call pickup or call pick up group the phone displays "gathering call info" and nothing happens.

Any quick setting that must be on or off somewhere for this to work ?


Thanks

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