We have run into a situation, where if the 2 receptionist phones are using both lines alotted to them, the caller gets put in an Auto-Attendant that prompts them to press1 to leave a message in the General MailBox or continue holding for the next available representative, this is fine. The problem we have come across it, if the receptionist lines are tied up for a while, the caller hears the Auto-Attendant repeat 3 times, then they are automatically dropped. Isn't this supposed to be an infinite loop? If so, what can we change so the inbound caller is not just dropped after 3 repetitions of the AA and it creates the infinite loop?
Thanks in advance.