UCCX Service Level display - Realtime

Unanswered Question
Gergely Szabo Thu, 05/20/2010 - 03:49
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yes, either you do that using SQL queries, or by using a HTTP enabled CCX script that would use the Get Reporting Statistics step and present the information in a HTTP response.


James Hawkins Tue, 03/01/2011 - 02:40
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Hi Markus,

Did you ever figure out how to do this?

(I do not think it is possible to do using the Get Reporting Statistic step as suggested by the previous poster as Service Level is not one of the Row Identifiers within the step).

If anyone else can suggest how to do this please respond.


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