EIM - alias is disabled automatically

Unanswered Question
May 20th, 2010

Hi

We are using EIM 4.24 Basic version.

We are facing an issuse, alias is disabled automatically. when we reset the password the alias state is changed to active.

Disabled: If there are consecutive authentication failures while connecting to the mailbox, the alias

is disabled.

Why the authentication failures ?

what scenarios it willl occur ?

Is it bug in version.

I have this problem too.
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Kevin Przybylowski Tue, 06/01/2010 - 12:29

It sounds like your have the password keyed in wrong on your SMTP configuration.  I would reset the password on the e-mail account, then manually enter the password again in the EIM retreiver/dispatch services configuration.

Check page 20 for some helpful information:

http://www.ciscopowered.biz/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_ccx_sysadminguide.pdf

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