EIM - alias is disabled automatically

Unanswered Question
May 20th, 2010
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Hi


We are using EIM 4.24 Basic version.


We are facing an issuse, alias is disabled automatically. when we reset the password the alias state is changed to active.


Disabled: If there are consecutive authentication failures while connecting to the mailbox, the alias

is disabled.


Why the authentication failures ?

what scenarios it willl occur ?

Is it bug in version.

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Kevin Przybylowski Tue, 06/01/2010 - 12:29
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It sounds like your have the password keyed in wrong on your SMTP configuration.  I would reset the password on the e-mail account, then manually enter the password again in the EIM retreiver/dispatch services configuration.


Check page 20 for some helpful information:

http://www.ciscopowered.biz/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_ccx_sysadminguide.pdf

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