Unanswered Question
May 20th, 2010


Ive sucessfully got the 'Alternative Wallboard' application working on my lab UCCX7. This is the blue wallboard.

My question is that i was wondering what wallboard options there are without making this authentication change to the SQL DB adding roles etc? Im a little anxious about making the change as its not supported by TAC for one and i dont know enough about SQL to understand the consequenses



I have this problem too.
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Gergely Szabo Thu, 05/20/2010 - 03:33


your best bet would be - provided you have the Premium CCX package:

1. create a HTTP enabled aef script,

2. use the Get Reporting Statistic Step to fill a variable/variables

3. present these values as a HTTP response

4. include the HTTP response in the wallboard.

About the possibilites of the Get Reporting Statistics step take a look at the Cisco Unified Contact Center Express Editor Step Reference Guide, Release 7.0(1), page 324.


gbljoba Thu, 05/20/2010 - 03:48


this sounds very promising as i have already had requests to tweak the wallboard app that works in the lab. The only problem is that im not very good at HTTP either. Do i need to put the HTTP responses into an ASP or HTTP Page?



Gergely Szabo Thu, 05/20/2010 - 04:04


Well, actually. I *guess* you mean ASP or _HTML_. In this case ASP would be easier, although you can play with asynchronous Javascript in a HTML page as well.



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