Wallboard

gbljoba · ‎05-20-2010

Hi,

Ive sucessfully got the 'Alternative Wallboard' application working on my lab UCCX7. This is the blue wallboard.

My question is that i was wondering what wallboard options there are without making this authentication change to the SQL DB adding roles etc? Im a little anxious about making the change as its not supported by TAC for one and i dont know enough about SQL to understand the consequenses

Regards

Jon

Gergely Szabo · ‎05-20-2010

Hi,

your best bet would be - provided you have the Premium CCX package:

1. create a HTTP enabled aef script,

2. use the Get Reporting Statistic Step to fill a variable/variables

3. present these values as a HTTP response

4. include the HTTP response in the wallboard.

About the possibilites of the Get Reporting Statistics step take a look at the Cisco Unified Contact Center Express Editor Step Reference Guide, Release 7.0(1), page 324.

G.

gbljoba · ‎05-20-2010

hi,

this sounds very promising as i have already had requests to tweak the wallboard app that works in the lab. The only problem is that im not very good at HTTP either. Do i need to put the HTTP responses into an ASP or HTTP Page?

Regards

Jon

Gergely Szabo · ‎05-20-2010

Oops.

Well, actually. I *guess* you mean ASP or _HTML_. In this case ASP would be easier, although you can play with asynchronous Javascript in a HTML page as well.

G.