05-20-2010 07:44 AM - edited 03-15-2019 10:51 PM
Hello all,
I'm hoping someone can help my save a 7961 from the old phone heaven in the sky!
Problem is, I tried to perform a factory defaults reset using the steps found here -->
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#ipphone
Which is basically the "123456789*0#" key pattern after powercycling the phone.
Only that turns out not to really be a restore to factory defaults but more of a update firmware procedure, & without a DHCP or TFTP
server running in the lab environment the phone just sat there "upgrading".
I then googled the issue "cisco 7961 stuck upgrading" which lead me here-->
http://www.voipuser.org/forum_topic_10868.html
with a suggestion to powercycle and key in the "3491672850*#" key combination. But i didn't recieve the black screen as stated on the post, which updates the firmware & now I don't get any notifications on power up!?!
I can powercycle the phone and enter the key combinations again such as the "123456789*0#" & the "3491672850*#"key patterns but I get no response from the phone.
Is there hope or do I know own a cisco brick?
Thanks for any help.
Chris
05-20-2010 11:57 AM
You need a DHCP / TFTP server correctly configured, and the firmware files.
05-21-2010 03:29 AM
Still nothing unfortunately. I've tried this in our production area which is running call manager, so I know DHCP & TFTP are working, but still no cigar....
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