UCM 7.x and recording telephone calls

don.click1 · ‎05-20-2010

Hey guys -

we are looking for some suggestions on how to record outboud telephone calls placed by our users. These users are not part of any ICD/ACD system, just standard user. I dont know if there is some software switch inside UCM to allow this, or how to retrieve the recording.

I would like to find a way to do this without having to buy a 3rd party server, but I do not know what options are out there.

Thanks!

Jaime Valencia · ‎05-20-2010

Unfortunately CUCM itself does not provide the call recording capabilities, it does have some enhancements on this, but are focused on call centers.

Monitoring and Recording (Revised 07/21/2009)

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html

For the actual recording process you need a 3rd party app. You could do this with UCCX/UCCE but you mention you don't have this.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

don.click1 · ‎05-20-2010

We actually do have UCCX, but these callers are not in any queue.

Thank you.

btmulgrew · ‎05-20-2010

Hi - If you have Unity Connection you could use live record - but it does have some limitations:

More info is available here:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1071465

thks

Brian

don.click1 · ‎05-20-2010

Thanks. we have Unity (not connection) so i will look into that.