- Silver, 250 points or more
Yesterday we had a strange problem with a CTS-3000 unit dialling into a scheduled multipoint call.
Prior to the call, the unit wasn't registering any errors, but as soon a the call was started, we recieved alerts via our NMS system for
"Main Camera: Link Error" and the unit self-rebooted without connecting into the MP call.
Once the unit came back up, it registered the following errors:
"Main Camera: Device error"
"Audio Expansion Unit: System Error".
We performed a manual reboot of the CTS-3000 and everything came back up OK.
As we needed to get it working again quickly due to the meeting being for a very high profile client, we performed a hard reboot and it resolved the issue, but of course we were unable to capture the logs from the CTS-3000 unit due to the unit being rebooted.
We checked the system errors on the CTMS afterwards, and it showed a "Media timeout error" for the DN of the affected CTS-3000 unit.
We are running:
Any advice on why this occured/how ro prevent it happening again would be much appreciated.