Quality Manager Error

Unanswered Question
May 21st, 2010

Hi,

I have successfully installed Quality Management for Cisco unified contact center express but some agents who have quality management desktop recording, calls do not get archived. I checked the logs and get the error : SQMUPLOAD1020 Database error (got -1 dbuild). Unable to update database for callid 11472390922

I have this problem too.
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norc-cisco Wed, 11/02/2011 - 14:42

Did you get this error resolved? I'm getting this error on some users' machine, though some users are uploading fine. I rebooted the workstation and the server, but nothing helped. I see the recorded calls still sitting on my laptop. Thanks in advance

aoolaayan Tue, 11/15/2011 - 01:19

I was able to get the problem resolved by changing the timezone on all the systems to be the same with the one on the QM server. I hope this solves your problem.

norc-cisco Thu, 11/17/2011 - 13:17

Thanks for the note back. The two machines I did see the SQLUPLOAD issue on ARE in the same time zone as the UCCX and QM servers. I’m still not getting recordings from two machines in a remote office and different time zone.

Gabriel Espinosa Tue, 07/15/2014 - 09:10

Hi All

 

I'm facing the same problem. Someone resolved this or know what is it?

This is the error: 

2014-07-15 11:31:19:709 ERROR SQMUPLOAD1020 Database error (got -1 dbuid).  Unable to update database for callID(34492885) .

Regards.

 

 

norc-cisco Tue, 07/15/2014 - 13:40

My particular issue of not recording several agents, we just gave up on it. At the time, we had version 8.x of Call Manager and QM. This March, we upgraded everything to 9.x and still have issues. I opened a ticket with Cisco, who opened a ticket with Calabrio. We did all the troubleshooting we could on the QM server, on the agent workstations, and everything with Calabrio. I've been trying to get the Cisco tech to help me figure out what we can look at on the Cisco side since we see no communication from these trouble phones on the QM side. I have had guys replace their phones to get them recording.

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