This is a question about Cisco IOS upgrades and is no really related to IPT so apologies for that - there is no forum for these topics so I thought I would post it here due to the number of knowledgeable guys that hang out here.
Enough flattery, scenario.
Cisco Partner A installs a CUCME system for a customer then disappears.
Customer has problems with the system and engages Cisco partner B to investigate.
Issue is traced to an IOS bug which is solved in a later maintenance version of the IOS.
For example, running version is 12.4(3) and bug is fixed in 12.4(11) and later.
My question - is Cisco Partner B entitled to download upgrade the IOS on the router to fix the issue or will doing so breach the terms of their partnership agreement? If it was a major (12.4 - 15.0) or minor (12.3 -12.4) upgrade then this would obviously be a violation. I need clarification whether the same applies to maintenance releases.
Assume that the customer does not have any SmartNet maintenance and that the 90 day software warranty period has expired.