IPCC 7 Determine the week number of a month

Unanswered Question
May 21st, 2010

Hello,

I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I have managed to the week number of a year.

The example I have considered is: On Tuesday and Thursdays in second week of every month the calls to be routed to a different skillgroup.

Please let me know if anyone has any suggestion for this.

Thanks,

FYI,

CM 4.1, CRS 3.5, ICM 7.1

I have this problem too.
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Diwakar.D_2 Fri, 05/21/2010 - 08:00

Hi buddy,

Great stuff!! Your link gave me another hint of the possible solution, I was working on ICM but not sure why i did not consider CRS for this requirement , The CRS has a builtin function, I have used this builtin Methods which provided me what i expected.

The debug on the script resulted the week of the month for today which is "4".

Please let me know your view.

Thanks again!

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Gergely Szabo Fri, 05/21/2010 - 08:10

Yeah, brilliant. I almost forgot there is a bunch of convenience methods like that

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