I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I have managed to the week number of a year.
The example I have considered is: On Tuesday and Thursdays in second week of every month the calls to be routed to a different skillgroup.
Please let me know if anyone has any suggestion for this.
CM 4.1, CRS 3.5, ICM 7.1