I've had a lot of request from customers that want to have a "or hold for operator" option in their autoattendant. This is a dealbreaker for many customers that has responsibilities to their customers to always be available i.e hospitals, medical centre and so on and their clients have older phones without dtmf tones. As far as I know this is'nt possible using CCA? Could it be done in cli?
Yes, page 2 (https://supportforums.cisco.com/docs/DOC-9714) explains.
The new script is packaged in the 8.0.x bundle zip. Extract the file from the CME Support files and put it on your
desk top. The launch CUE GUI (http://10.1.10.1) log in and Select System Scripts and upload it.
Please read the next few pages, because you will have to use CUE GUI to provision. Its not bad at all, just until future release of CCA, its not recognized in CCA GUI except for the few parameters explained in this doc I URLed for you.
I think you can do this with the new script V03, where we added the 'NO ACTION TRANSFER' to where ever you like.
This is for the case where someone doesnt know what to push, or cant push for some reason.
The older script (V02) repeasts 3 times and disconnects.
The new script cycles as many times as you tell it and then routes to where you tell it.
You can say "or hold for the operator' in your greeting and route to operator, no problem.