05-21-2010 07:44 AM
Greetings,
We have upgraded several WAE-7341 devices from 4.1.3a to 4.1.5f, however the last upgrade failed. When we log into the device we get the error message stating "Disk based software not installe". Has anyone run into this?
05-21-2010 10:21 AM
WAAS has both disk-based and flash-based software components. For some reason, your upgrade failed on this device. You'll need to go through the upgrade process again.
Regards,
Zach
05-21-2010 10:30 AM
Zach,
Do you know if just repeating the upgrade process will work, or do we need to use the recovery CD? Also, do you happen to know if going from 4.1.3a to 4.1.5f directly is supported? We were informed that a direct upgrade was possible, but are now being told that we should go to 4.1.3b first.
Thanks for your response!
05-21-2010 10:36 AM
You can just try again with installing from the binary image. Upgrading directly from 4.1.3 a or b to 4.1.5f is fine.
Regards,
Zach
05-24-2010 10:48 AM
Unfortunately, it does not look like we can reload the image from the CM. The device is not talking to the CM and shows offline in the GUI. Any ideas as to how this could have happened? It looks like we are going to have to rebuild the machine from disk. Any thoughts as to what could have happened? We uploaded 4 other devices successfully.
05-24-2010 11:10 AM
Do you have IP connectivity to the device? If so, you can try upgrading again from the CLI using the command copy [http | ftp] install ... .
In terms of what originally happened, it's possible that there was some corruption during the initial transfer of the image to the WAAS device.
Zach
05-24-2010 12:18 PM
Hi Zach,
I also hit on the same problem . I tried to grep thru the syslog and i got message stating bad disk "thbkwa1.kcc.com 2010 May 22 13: kernel: %WAAS-SYS-2-900000: SCSI I/O error: POSSIBLE BAD DISK -- device 0x800, sector 412882768"
When i do sh disk de ,, i see an error "RAID Logical drive information:
Drive 1: RAID-5 Okay (Hard Disk controller's problem is reported)"
Does that mean the disk failed or possible bad image?
05-25-2010 07:28 AM
Can you please provide the output of the command show disks tech-support?
Thanks,
Zach
05-25-2010 07:44 AM
Please find the output of the Sh disk tech ::
Controllers found: 1
----------------------------------------------------------------------
Controller information
----------------------------------------------------------------------
Controller Status : Okay
Channel description : SAS/SATA
Controller Model : IBM ServeRAID 8k
Controller Serial Number : 1BCD0520
Physical Slot : 0
Installed memory : 256 MB
Copyback : Disabled
Data scrubbing : Disabled
Defunct disk drive count : 0
Logical drives/Offline/Critical : 1/0/0
---------------------------------------------------
Controller Version Information
---------------------------------------------------
BIOS : 5.2-0 (15427)
Firmware : 5.2-0 (15427)
Driver : 1.1-5 (24495)
Boot Flash : 5.1-0 (15411)
---------------------------------------------------
Controller Battery Information
---------------------------------------------------
Status : Okay
Over temperature : No
Capacity remaining : 100 percent
Time remaining (at current draw) : 4 days, 20 hours, 40 minutes
---------------------------------------------------
Controller Vital Product Data
---------------------------------------------------
VPD Assigned# : 39R8875
EC Version# : J85096
Controller FRU# : 25R8076
Battery FRU# : 25R8088
----------------------------------------------------------------------
Logical drive information
----------------------------------------------------------------------
Logical drive number 1
Logical drive name : Drive 1
RAID level : 5
Status of logical drive : Okay
Size : 572000 MB
Read-cache mode : Enabled
Write-cache mode : Enabled (write-back)
Write-cache setting : Enabled (write-back) when protected by battery
Partitioned : Yes
Number of chunks : 3
Stripe-unit size : 256 KB
Stripe order (Channel,Device) : 0,0 0,1 0,2
Bad stripes : No
----------------------------------------------------------------------
Physical Device information
----------------------------------------------------------------------
Device #0
Device is a Hard drive
State : Online
Supported : Yes
Transfer Speed : SAS 3.0 Gb/s
Reported Channel,Device : 0,0
Vendor : IBM-ESXS
Model : MBA3300RC
Firmware : SA06
Serial number : BJ505FRA
World-wide name : 500000E112A685F1
Size : 286102 MB
Write Cache : Disabled (write-through)
FRU : 43X0817
PFA : No
Device #1
Device is a Hard drive
State : Online
Supported : Yes
Transfer Speed : SAS 3.0 Gb/s
Reported Channel,Device : 0,1
Vendor : IBM-ESXS
Model : MBA3300RC
Firmware : SA05
Serial number : BJ503WBK
World-wide name : 500000E01EADE411
Size : 286102 MB
Write Cache : Disabled (write-through)
FRU : 43X0817
PFA : No
Device #2
Device is a Hard drive
State : Online
Supported : Yes
Transfer Speed : SAS 3.0 Gb/s
Reported Channel,Device : 0,2
Vendor : IBM-ESXS
Model : ST3300656SS
Firmware : BA49
Serial number : 3QP2BJPG
World-wide name : 5000C50016A3FB68
Size : 286102 MB
Write Cache : Disabled (write-through)
FRU : 43X0805
PFA : No
Device #3
Device is an Enclosure
Reported Channel,Device : 2,0
Type : SES2
Vendor : IBM-ESXS
Model : VSC7160
Firmware : 1.07
Status of Enclosure
Temperature status : Normal
Command completed successfully.
05-25-2010 09:07 AM
It would be really helpful to see a sysreport from this device. Can you try to generate one and upload it?
Thanks,
Zach
05-25-2010 09:14 AM
Hi Zach,
The device is not able to create sysreport. Its throwing error
Generating sysreport ...
mkdir: cannot create directory `/local/local1/sysreport.26264': No such file or directory
Could not generate sysreport in location /local/local1/thbkdisk.tar.gz
Could not generate sysreport. status(1.1)
05-25-2010 10:28 AM
Ok ... so none of the partitions are mounted. Let's try recreating the RAID array before you replace the device. From the CLI, execute the following commands:
(config)#disk logical shutdown
reload
disk recreate-raid
(config)#no disk logical shutdown
reload
Regards,
Zach
05-25-2010 11:51 AM
The Device came up after i executed the command. Thanks Zach
05-26-2010 03:32 AM
Hi Zach,
Is there any such commands for 574. I have the same issue disk based software not installed in 574.
05-26-2010 05:58 AM
The 574 uses a different type of disk subsystem. Can you provide the sh disk det and sh disk tech output?
Thanks,
Zach
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