Hello everybody. I want to know how can I enable the call back button, because i started an outbound campaign and everything as well, but i don't know how to use the callback utility.
I read the official outbound guide from cisco, but i don't know how to enable the callback. When the outbound call arrives, i accept the call but the calllback button still disable.
I tryied to see in Cisco Administrator Desktop but didn't help.
Anyone can help me?