Help me! Use CallBack in Outbound at UCCE

Zapparoli · ‎05-21-2010

Hello everybody. I want to know how can I enable the call back button, because i started an outbound campaign and everything as well, but i don't know how to use the callback utility.

I read the official outbound guide from cisco, but i don't know how to enable the callback. When the outbound call arrives, i accept the call but the calllback button still disable.

I tryied to see in Cisco Administrator Desktop but didn't help.

Anyone can help me?

Gergely Szabo · ‎05-21-2010

Hi,

the call must be established with the customer in order to have the Callback functionality available.

If you have preview campaigns, it means: first the reservation call arrives. Accept it. The system will dial the customer. Customer picks it up. You talk. Then you may be able to shcedule a callback.

G.

Zapparoli · ‎05-21-2010

How can i have the Callback functionality available?

How can i change my campaign to preview mode?

Sorry by the questions. TKs

Gergely Szabo · ‎05-21-2010

Oh boy.

Can you please attach the screenshot of the

- administrative script you are controlling the OO with,

- the routing script.

Thanks.

Zapparoli · ‎05-21-2010

In order, i attached the administrative script, the route script and the reservation script.

The Last one i did, but i don't know if was necessary.

I change my outbound to preview in administrative script, that is correct?

Thanks.