ASDM slow / hang with IPS

smperry · ‎05-21-2010

I recently installed an AIP-SSM into my ASA5510. This enabled the IPS functions in ASDM 6.2.5, but has caused some issues. I am running ASDM on OSX 10.6.3. Now ASDM will hang when closing the application. It will also hang instantly when attempting to view any signatures. The only way out is to "force quit" or a hard kill of ASDM. Has anyone else experienced such issues? Suggestions?

cheers.

Scott Fringer · ‎05-24-2010

It would be helpful to know the version of IPS software installed, as each release of IPS software presents a different version of the IPS sensor's built-in IPS Device Manager (IDM) to ASDM for management.

Do you have issue accessing the IPS sensor's IDM directly?

https://

Scott

smperry · ‎05-24-2010

It's only ASDM-IDM on the MAC that is having issues.

More specifically, the issues only happen when running IDM within ASDM on MAC. On the MAC if I run IDM by itself as suggested via https://sensor-url then it works fine. Looks like an ASDM issue then, no?

Sensor info:

Sensor up-time is 4 days.
Platform: ASA-SSM-20
Booted Partition: application

Partition: application
Build Version: 7.0(2)E4
Host:
    Realm Keys      key1.0
Signature Definition:
    Signature Update      S491.0    2010-05-19
Os Version: 2.4.30-IDS-smp-bigphys
Applications
    MainApp
      B-BEAU_2009_OCT_15_08_07_7_0_1_111 2009-10-15T08:09:06-0500 ipsbuild
      Execution State: running
    AnalysisEngine
      BE-BEAU_E4_2010_MAR_25_02_09_7_0_2 2010-03-25T02:11:05-0500 ipsbuild
      Execution State: running
    CollaborationApp
      B-BEAU_2009_OCT_15_08_07_7_0_1_111 2009-10-15T08:09:06-0500 ipsbuild
      Execution State: running
Installed Upgrades
    Upgrade name: IPS-K9-7.0-2-E4
    Time Installed: March 25, 2010 12:00:07 AM
    Upgrade name: IPS-sig-S491-req-E4.pkg
    Time Installed: May 20, 2010 8:02:13 AM
Next Downgrade:
Partition: recovery
Build Version: 1.1 - 7.0(2)E4

PEP Udi Module
description ASA 5500 Series Security Services Module-20
pid ASA-SSM-20
vid V02
sn XXXXXXX

Memory usage
usedBytes=1029808128
freeBytes=1063792640
totalBytes=2093600768

Disk usage
system is using 17.4M out of 38.5M bytes of available disk space (45% usage)
application-data is using 46.1M out of 166.8M bytes of available disk space (29% usage)
boot is using 41.6M out of 68.6M bytes of available disk space (64% usage)
application-log is using 123.5M out of 513.0M bytes of available disk space (24% usage)

Scott Fringer · ‎05-24-2010

There have been changes with the version of IDM included with the E4 engine update that require updated versions of ASDM. It would be beneficial to ensure you have the latest version of ASDM installed. There have also been issues noted with some recent releases of Java. If you have all of your versions up to date, the next option would be to open a service request with TAC so an engineer can look directly at the issue and troubleshoot effectively.

Scott