I'm currently using UCCX 7.0(1)SR05_Build504 Enhanced. I have the servers centralized in our data centre and the agents are residing in a remote site.
Regardless the bandwidth (that is 10MB MPLS), is there special consideration in the agent or server parameters for such setup?
My problem is that the agents keep on disconnecting from time to time and the disconnection is for 1 or 2 seconds.
appreciate your advice