CUPC Photo

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May 23rd, 2010
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I am trying to display photos in CUPC. I was told I could store them on a web server as a jepg. Then in AD set the Wep page field to the address of the photo (http://<web server><filename>.jpeg) Then in presence admin set the CUPC photo attribute to the URL AD attribute.

But it does not work - any suggestions?

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Overall Rating: 4 (4 ratings)
htluo Sun, 05/23/2010 - 07:38
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1) You should use wildcards in URL so it can associated different users to differen photos.  For example: http://web-server/%%uid%%.jpg.  CUPC will replace the %%uid%% with the CUPC logon ID.

2) Make sure the client computer can access the URL.  Open a web browser from the client computer and type the URL.  Of course, you need to replace the wildcard with actual user name.  For example: htp://web-server/jsmith.jpg.  You should be able to see the photo without any authentication requirements.


mymite060708 Mon, 05/24/2010 - 04:31
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Thanks for that tip on user id.

Can I check my settings with you as I still can't display the picture

Photo =

set the Web Page field in AD to

Confirmed the client PC can access the above URL

in CUP Admin--Application--Cisco Unified personal Communicator--settings

set UPC User Field==Photo to LDAP User Field URL (also tried wWWHomePage)

Save and reboot

htluo Mon, 05/24/2010 - 05:13
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Sorry, forgot that you were using AD.  If you're using AD you should use http://web-server/photo/std/%%sAMAccountName%%.jpg per

For testing purpose, you may put a hard-coded URL in the field, such as  Without the wildcard, every CUPC user will display djones' photo.  But at least it'll work.


htluo Mon, 05/24/2010 - 06:33
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Could you do a packet capture from the CUPC computer and upload here?

So we can see what URL it requested for.



William Bell Mon, 05/24/2010 - 06:43
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This may be a stupid question, so forgive me.  But, since the URL request comes from the PC that is running CUPC,

have you check to see if the PC can access the URL from a standard browser?  That way you can take network/pc-based filters/firewalls out of the equation.


mymite060708 Tue, 05/25/2010 - 11:58
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HI Mike

I ran wireshark from the client PC.

I cannot even see the URL being requested. ( when i create an error report I can see the url has been mapped to the CUP attribute)

see what you think

Thanks for your help

htluo Tue, 05/25/2010 - 17:04
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If there's no request for URL in packet capture, it must be a configuration issue.

Could you post some screenshot of configuration?  Also upload CUPC problem report here.



Graham Old Thu, 10/07/2010 - 04:13
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How does CUPC 8.0 know to use the LDAP to load the photo rather than the URL.

Or does CUPC 8.0 only load photos from the URL



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