Call Manager Question

Unanswered Question
May 23rd, 2010

Dear all, I have a question about are there any way to indicate to a calling user who calls a user phone with a busy trigger set to 2 that this called user is on another call ? because by default the called user (who is already on a call) will see another call come into his phone screen BUT the calling user will have no idea that this user is on another call.

I have this problem too.
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David Hailey Sun, 05/23/2010 - 20:59

You can use Basic Presence within CUCM but the user's "on call" state would only be seen if the caller dialed using the Corporate Directory or one of the call directories on the phone.  Otherwise, the answer is no.

Hailey

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