We are having a typical OB 7.5 UCCE setup with CCM 7.1 and IVR in place.MGCP used as protocol.The customer does an predictive,preview dialing.They are multi site setup spread across many parts falling in diffrent time zones.There are 2 request which has come in and need to know if it can be achieved.
1 They want to play a message on any outbound calling to the caller before the call gets connected to agents.Something like this"Your call maybe recorded for monitoring purpose".Just to also share this piece of information that we have enabled the no ringback on dialing like mentioned in the document http://docwiki.cisco.com/wiki/Outbound_Option_-_Configuration_Problems:_Customers_Hear_Ringback_Before_Transfer
which was a trouble maker for some time.
2 Like i have mentioned the dialing is spread across many timezones and the dialer list what we receive has records carrying phone1 in a perticular timezone,phone02 in nother timezone.However the dialer dials based on the timezone it resides(PST now).So records for EST are delayed,can we programme it in a way to achieve this.
Thanks in advance.......