Voicemail Box on Analog Phone

kgrant3120 · ‎05-24-2010

I have done some searching in the forum but could not find anything.

We have two folks in our warehouse that use analog phones on UC520 and I need to give them voicemail boxes. I cannot see in CCA were it will allow me to create a voicemail box I only see the voicemail box opion under user extensions. Can this even be done?

Steven DiStefano · ‎05-24-2010

Yes, you have to set the FXS port as USER MODE PHONE. (it will consume a SCCP license this way, but fear not, we give you 4 extra for this).

Default may be Common Area Phone, which is not a featured setting.

CCA has this in Configuration Drawer.

kgrant3120 · ‎05-24-2010

Steve, Thank you you are gentleman and a wizard. Another one for me to add to my tool belt.

So I got it straight I believe. Now when I dial that extension or DID it goes to vmail instantly. I got the foward FNA set to 20 Sec. to vmail DN I am assuming it may because the voicemail box is not not setup yet? Once mailbox is setup it will follow the CFA rule?

Marcos Hernandez · ‎05-26-2010

Actually, dialing that extension before assigning a user should just ring the extension. The voicemail is created when you assign a user in CCA to this new "phone".

Marcos

Steven DiStefano · ‎05-26-2010

Ahh ... Once it becomes a user mode phone, you need to go into voice menu and configure it, and you need to initialize the voicemail with a pw and recorded name from the phone itself. Not sure why it woul behave like you mentioned, but try this.