Solved: Login to CME as Administrator failed

irivas · ‎05-24-2010

I have:

Router 2851

CME version 7.1

Cisco Unity Express version (7.0.5)

The config:

--------------------

!
telephony-service
max-ephones 5
max-dn 10
ip source-address 10.10.230.1 port 2000
voicemail 3180
max-conferences 8 gain -6
web admin system name admin password lab
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
create cnf-files version-stamp 7960 Apr 14 2010 21:31:39
!

!
interface Service-Engine1/0
ip unnumbered Vlan230
service-module ip address 10.10.230.2 255.255.255.0
service-module ip default-gateway 10.10.230.1
!

ip route 10.10.230.2 255.255.255.255 Service-Engine1/0

!
ip http server
ip http authentication local
ip http path flash:

---------------------------

From the Cisco Unity Express Initiañization Wizard, it is neccesary to enter the Callmanager Express Login, but an error is receiver:

In the router I can´t see the GUI file

Router#sh flash:

CompactFlash directory:
File Length   Name/status
1   46355244 c2800nm-ipvoice_ivs-mz.124-24.T3.bin
2   660      vlan.dat
[46356032 bytes used, 17869244 available, 64225276 total]
62720K bytes of ATA CompactFlash (Read/Write)

I have the same problem. Do you know how fix it?

Regards

Ivan Rivas

testeven · ‎05-25-2010

Hi,

You can download the GUI files from this link according to the version you have:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.1&mdfid=277641082&sftType=Unified+Communications+Manager+Express+Complete+Support+File+Set&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Express&t...

1. Download appropriate tar file to tftp server. cme-basic-x.x.x.tar ? contains basic CME

system files including GUI, MoH and phoneloads

cme-gui-x.x.x.tar ? contains basic CME GUI files only

2. Logon to privileged EXEC mode of router CLI

3. Enter archive command to extract contents of tar file to router Flash memory:
Router# archive tar /xtract tftp://ip-address/filename flash:

Example 1:

To extract contents of cme-basic-3.0.3.tar from tftp server 192.168.1.1 to flash:

archive tar /xtract tftp://192.168.1.1/cme-basic-3.0.3.tar flash:

Example 2:

To extract contents of cme-gui-3.0.3.tar from tftp server 192.168.1.1 to flash:

archive tar /xtract tftp://192.168.1.1/cme-gui-3.0.3.tar flash:

This will update all the gui files in the location which the gui checks on the flash.

Regards,

Tere

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

testeven · ‎05-24-2010

Hi Ivan,

You will need to upload the GUI files to the flash memory. Please refer to:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/products_tech_note09186a0080aff515.shtml#error2

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)

irivas · ‎05-24-2010

Thanks, What is the procedure for loading ? because in the document http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a0080aff515.shtm

said: loading the GUI files to the GUI folder in flash

Thanks

testeven · ‎05-25-2010

Hi,

You can download the GUI files from this link according to the version you have:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.1&mdfid=277641082&sftType=Unified+Communications+Manager+Express+Complete+Support+File+Set&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Express&t...

1. Download appropriate tar file to tftp server. cme-basic-x.x.x.tar ? contains basic CME

system files including GUI, MoH and phoneloads

cme-gui-x.x.x.tar ? contains basic CME GUI files only

2. Logon to privileged EXEC mode of router CLI

3. Enter archive command to extract contents of tar file to router Flash memory:
Router# archive tar /xtract tftp://ip-address/filename flash:

Example 1:

To extract contents of cme-basic-3.0.3.tar from tftp server 192.168.1.1 to flash:

archive tar /xtract tftp://192.168.1.1/cme-basic-3.0.3.tar flash:

Example 2:

To extract contents of cme-gui-3.0.3.tar from tftp server 192.168.1.1 to flash:

archive tar /xtract tftp://192.168.1.1/cme-gui-3.0.3.tar flash:

This will update all the gui files in the location which the gui checks on the flash.

Regards,

Tere

Regards, Tere. If you find this post helpful, please rate! :)

irivas · ‎05-25-2010

Great, Thanks

Now, the autentication is OK, The problem was the GUI files in the Flash,

The problem was fixed

Thanks again.

Ivan

ssun2 · ‎01-29-2019

Hi, testeven

Where could I donwload the GUI tar file for CME7.1?

Thanks and regards

Ratheesh Kumar · ‎01-29-2019

I doubt you would be able to find the 7.X version. Your best bet is to reach out to your Cisco SE/AM or try opening a TAC.

However version 12.x for you

https://software.cisco.com/download/home/277641082/type/282897001/release/12.5

Hope this helps
Cheers
Rath!

***Please rate helpful posts***

ssun2 · ‎03-12-2019

Thanks. Kumar. You are right. I am running CME7.1 on a 2811 router.

Finally, I found the GUI files for CME7.1 version, and solve the issue.

Regards

Sand