I've had in place an SPA9000/SPA400 with 10 SPA504 phones and 4 analog outside line, for about 2 months, and it's been one big disaster and resource drain. I'd like to keep the phones, but I'd like to know about moving to a UC500 system. These are problems with the SPA9000/SPA400:
Is it reliable (ie, does it need power cycles every few days)? Do the phones' LEDs go into odd states at unpredictable times?
Does voice mail work with outside calls? (ie, can an outside caller be transferred to another extension, and then go to the voice mailbox if no answer?
Does Shared Line Appearance actually work? (ie, can two phones share one extension number, either phone can take a call, place a call on hold, and then the other phone pick up the call)
Does blind transfer actually work?
Is the programming of the SPA504 phones and UC500 similar in concept to the SPA9000? For example, dial plans.
Thanks, Bill Paulsen
Happy to hear!
Do you mind marking this thread answered, and start new discussion for individual questions you have going forward?