Here is my scenario.
My customer is asking for the following, and not sure if this will work.
They have a unity setup, and want to create a call handler. The call handler will answer the call, and prompt them. As an example, for XYZ service, press 1. For ABC service press 2.
That is the simple part, but when Unity transfers to the phone, they want to see "transfer from XYZ" rather than seeing the caller ID.