How can I dial a Unity subscriber extension when they don't have an assigned IP phone?

Unanswered Question

I have set up our warehouse staff to share centrally placed IP phones by setting them up in Exchange and as a Unity subscriber and then configured the Call Transfer page to ring the extension of the phone closest to where they work in the warehouse.  This works great except you have to go through auto attendant to dial their assigned extension to have it ring where it would be desirable to be able to look them up in the Corporate Directory and dial, but if I do that, it just goes to their voicemail.  Is there a way around this?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
David Hailey Wed, 05/26/2010 - 18:51

You could set up a dummy phone record for each user and then use the Call Forward All or Call Forward Unregistered field(s) to forward calls to the phone closest to where they work in the warehouse (just like you have in Unity for transfers).  Then if you look the user up in the directory and dial them, the call forward would take effect.

Hailey

Please rate helpful posts!

Actions

This Discussion

Related Content