We are running Attendant Console version 5.1(1) on call manager 7.1(3) and we are in the process of integrating our Call Manager and our Unity Connection 7.1 (3) with LDAP. One concern we have is that our remote site offices have receptionist desks that are using the attendant console and the Department field is currently being used with an office code entry that sorts out the individual office end users. For example, the department field has an entry of "ChicagoOffice" which ties out to the end users accts that have "ChicagoOffice" in their department field, which allows the receptionist in chicago to query only the end users in the Chicago office allowing for easier searches and interaction. Now that we are looking to integrate with LDAP the Department field will not match to the already existing department field in AD. Is there anyway to change the sort fields under directory so that we have some options regarding how the receptionist desks in our five remote locations can pull their end user base from the pool of users from all of the offices. currently our menu offers Last Name, First Name, and a drop down for department. Is there anyway we can customize this?
Please let me know if you do.