Solved: IP Phone 6921 support on CUCM 6.1 ???

Rajesh g Panicker · ‎05-26-2010

Dear All

My friend ( Who is a voice administrator of a company ) bought IP Phones model 6921 . He is running a CUCM version 6.1 where he found later that, the 6921 is not support on CUCM 6.1 version and the support starts from CUCM version 7.1 and later . Is there any workaround exsist other than an upgrade to the CUCM . Is there any supportive files or patches available at cisco to make 6921 work with CUCM 6.1 .??

All your inputs are highly appreciated

Thanks and Best Regards

Rajesh

pratik.rb · ‎05-26-2010

Hi Rajesh,

Its true, the 69XX series is supported on CCM 7.1.2 or later only.

Find the data sheet which provides complete information:

http://www.ciscostadium.org/en/US/prod/collateral/voicesw/ps6788/phones/ps10326/ps10343/data_sheet_c78-541534.html

Pratik

View solution in original post

pratik.rb · ‎05-26-2010

Hi Rajesh,

Its true, the 69XX series is supported on CCM 7.1.2 or later only.

Find the data sheet which provides complete information:

http://www.ciscostadium.org/en/US/prod/collateral/voicesw/ps6788/phones/ps10326/ps10343/data_sheet_c78-541534.html

Pratik

Rajesh g Panicker · ‎05-26-2010

Thanks very much for the response Mr. Patrick

I would like to know is there any workwrount to make it work with teh current situation ?

or

A call Manager upgrade is a must ??????

pratik.rb · ‎05-26-2010

Hi Rajesh,

As mentioned in the document, its not supported in lower version (no patch) and you have to upgrade to min. 7.1.2.

Pratik