05-26-2010 03:26 AM - edited 03-15-2019 10:56 PM
Hi,
On a CallManager 7.0.2 I have to make statistics on line group members answering calls.
In service parameters I changed the option "Show Line Group Member DN in finalCalledPartyNumber CDR Fields" to enabled but in fact, in the CDR
appears the phone "external phone number mask" instead of the DN.
The doc I read : http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_1_3/car/caranrpt.html
This a big issue for my customer because lot of phone have the same external phone number mask.
Question; Is there a mistake in the doc or is my CallManager bugging ?
Solved! Go to Solution.
05-26-2010 06:38 AM
Hi Guy,
It's buggy
Cheers!
Rob
Please support CSC Helps Haiti
05-26-2010 10:13 AM
Hi Guy,
I believe that 99% of the build/upgrades will still use the
Restricted version. Have a look at this good thread;
http://www.gossamer-threads.com/lists/cisco/voip/129991?do=post_view_flat#129991
So, you could go to CUCM 7.1(5) without the .cop file
Cheers!
Rob
05-26-2010 06:38 AM
Hi Guy,
It's buggy
Cheers!
Rob
Please support CSC Helps Haiti
05-26-2010 07:23 AM
Hi Rob,
Thanks so much for your answer.
In fact I need external mask on my DNs because of my outbound calls policies and all phones in a given line group have the same external mask so I have to upgrade. I tried to remove the mask and effectively I could see the change in the CDR.
Strangely when a user intercept a call in the line group the CDR is ok but not if he answers directly.
Kind regards
Guy
05-26-2010 09:24 AM
Hey Guy,
You are most welcome my friend! Yes, that is a pretty weak
work-around I must say. If you can hold off for a little bit before
upgrading to 7.1(5) I would do so Stay away from 8.0 for sure.
Cheers!
Rob
05-26-2010 09:42 AM
Hi Rob
I am confusing while downloading my upgrade files . It is talked about "restricted" and "unrestricted" 7.1.5 version.
The customer is a private end-customer in France which one is allowed ?
I do not want to upgrade under 7.1.5.
05-26-2010 09:58 AM
Hi Rob
Sorry please forget my question about restricted I have found information about that
I think I'll upgrade to 7.1(3b)su2.
05-26-2010 10:04 AM
Hi Rob,
The bug is not fixed in 7.1(3b) and there are no more 7.1.4 downloadable on CCO and 7.1.5 have this restriction policy and no path to 8.0.
What can I do ?
05-26-2010 10:13 AM
Hi Guy,
I believe that 99% of the build/upgrades will still use the
Restricted version. Have a look at this good thread;
http://www.gossamer-threads.com/lists/cisco/voip/129991?do=post_view_flat#129991
So, you could go to CUCM 7.1(5) without the .cop file
Cheers!
Rob
05-26-2010 10:43 AM
Thanks Rob,
Because I am not sure of the impact of such an "experimentation" on my customer life cycles I really wonder what do I do.
05-26-2010 12:08 PM
Hey Guy,
I'm totally with you here my friend
I would take my time here before I made any decisions on an
upgrade path. CUCM 7.1(5) is pretty new and although I haven't seen or heard
any truly distressing war stories about it, I'd want to do my normal
"due diligence".
It wouldn't seem like this type of issue should be "mission critical" and force
a quick move forward. Open a TAC case to see if they have an ES that addresses
this issue as a first step.Discuss with your management the pros/cons of such a
change if you must move to 7.1(5).
I know this doesn't answer your immediate concerns, but................
"patience is a virtue" especially with CUCM upgrades
Cheers!
Rob
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