I'm getting a prompt when I try to resync the jatpi in UCCX 7.0(1).
When I click on Subsystems -> Cisco Unified CM Telephone -> Cisco JTAPI Resync I get the following prompt :
"Please disable the Cisco Security Agent on the server Running the Cisco Unified CCX software (all servers in case of a high availablility setup) before you proceed with the Cisco JTAPI Resnc"
I can't this service anywhere in control centre, or in the list of processes in the serviceablitly tool. Where do I disable this?
Yes - it's just a warning like Peter said.
If you don't see the "Cisco Security Agent" service in Administrative Tools > Service, then it's a safe bet whoever configured it didn't install it.
The "Please disable CSA..." message is a 'warning' only, it does NOT check the UCCX or IPIVR box, just click OK if you are SURE that CSA is either disabled or not running !
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