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Unity Connection sends a message

alex goshtaei
Level 1
Level 1

Hi Everybody,

I am trying to set up CUC to place a call from voice recognition conversation. but it sends directly to called party voicemail without to ring phone.

any suggestion would be appreciated.

Alex

1 Accepted Solution

Accepted Solutions

David Hailey
VIP Alumni
VIP Alumni

For the user configuration, go to Edit > Transfer Rules > set Transfer Action to (ring) Extension as opposed to Greeting.

Hailey

Please rate helpful posts!

View solution in original post

1 Reply 1

David Hailey
VIP Alumni
VIP Alumni

For the user configuration, go to Edit > Transfer Rules > set Transfer Action to (ring) Extension as opposed to Greeting.

Hailey

Please rate helpful posts!