Expansion Module 7914 compatibility with 7962

Unanswered Question
May 26th, 2010
User Badges:

Hello All,

I have a 7914 expansion module which i am trying to connect with ip phone 7962. I have read the release notes for 7962 with 8-5-2-SR1 firmware. It says that it needs to have S00105000400 which i do have on the expansion module.

What happens is when i connect the 7914 module to the AUX port on phone, the phone looses its power. As soon as i disconnect the AUX port, power is back. I tried couple of different 7962 phones. Also I connected the 7914 module to 7960 phone and it works great.

I am thinking of opening a TAC case, but before i wanted to hear from the experts.

Please help.


Yogesh Mhatre

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
afmmanicke Wed, 05/26/2010 - 11:19
User Badges:

I'm curious how the phone is being powered - POE or through a power cube?   If you're using a power cube I think you would need a CP-PWR-CUBE-3 for the 7962.


This Discussion