Expansion Module 7914 compatibility with 7962

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May 26th, 2010
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Hello All,


I have a 7914 expansion module which i am trying to connect with ip phone 7962. I have read the release notes for 7962 with 8-5-2-SR1 firmware. It says that it needs to have S00105000400 which i do have on the expansion module.


What happens is when i connect the 7914 module to the AUX port on phone, the phone looses its power. As soon as i disconnect the AUX port, power is back. I tried couple of different 7962 phones. Also I connected the 7914 module to 7960 phone and it works great.


I am thinking of opening a TAC case, but before i wanted to hear from the experts.


Please help.


Regards,

Yogesh Mhatre

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afmmanicke Wed, 05/26/2010 - 11:19
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I'm curious how the phone is being powered - POE or through a power cube?   If you're using a power cube I think you would need a CP-PWR-CUBE-3 for the 7962.

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