We are using Contact Center Enterprise version 7.5 which consists of AW,IPIVR,Proggers (CTI OS, Logger ,PG & Call Router) installed on same MCS hardware.
We need to take backup of all the configuration & database from all servers.How can we achieve this.Do we require external tape drive or separate server on which we need to run SFTP or FTP services.
Please advice .
That's why people go to Networkers (aka Cisco Live).
They always run a presentation on "Disaster Recovery Planning for Cisco ICM and Unified Contact Center Enterprise and Hosted Editions". If you can get presentation BRKCCT-1109 from a colleague who went, you will find advice like I gave.