Agent EMail not downloading the mail-IPCCX

Unanswered Question
May 27th, 2010
User Badges:

IPCCX-7.0(1)SR05_Build504


I have configured the system but still i am unable to retrieve the mail.


I can see the mail in the toolbar. The email status bar shows- Draft.


When i click on the email it shows downloading email, but nothing appears on the Agent Email window.


I have reinstalled the software and update also happened.


No idea why the mail is not getting downloaded.


Regards,

Sandeep

Attachment: 
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
charlesgv Thu, 05/27/2010 - 06:20
User Badges:

Hi Sandeep,


Please uninstall the java and the cad from the machine. Reinstall the CAD again. This usually happens when the correct Java version is not available.

sandeep pokhriyal Thu, 05/27/2010 - 08:43
User Badges:

Hi,


Thanks for the reply..

After reinstalling the CAD its showing the state of Email ready and not ready but i cannot change the status ;(


Before, atleast i could change the status and email was showing in the status bar.


Regards,

Sandeep

Actions

This Discussion