i need help in configuring ICM script ,CVP,and other need compoents to acheive the following :
simply , the customer dialed certain DN to hit the Ingress gateway ,trigers ICM Microapplication script ,hears menu options,one of options allows the caller to enter some credentails to make sure that the caller is trusted and accordingly the custeomer can insert pstn number(mobile,landline,international) that enable to connect the customer with the number he/she entered.actually i need how to configure the icm script and CVP to enable the custome be connected with the number he entered after credentials passed.
regarding what i have: i have ICM 7.2.5,CVP 7.0.2, CUCM 6.X, VXML 3500xm and IGWs 5300xm .
regards and thanks
That .ICMS is not a real script. There is nothing attached to the failure port of the DN node, the send to VRU node, the run ext script.
Why not show the real one?
Anyway .... Put the Send to VRU first. There is no point in setting any params if it fails.
So you entered 0598080262 at the "HadaraEnterphone" script and returned that label to CVP.
CVP consults the CUPS. Now your pattern looks completely dodgy. What documentation supports a pattern like:
Why not simply have 059* ???
If you REALLY want to have a single character wild card (and there is no reason to), use a dot (period, fullstop).
Let's try the EASIEST way. Send the static route to your subscribers 10.40.11.5, 10.40.11.6 and have Call Manager call out. You would need to prefix your number with the code to get an outside line (in the US, that's "9"), but if you can do it from an IP phone, just enter the same number - this method will work.