05-27-2010 09:34 AM - edited 03-14-2019 05:48 AM
I had to change a users extension and she is not able to connect to historical reports. I keep getting an error message that her user id or password is incorrect. Checked user id which is correct and user is using the same password she used before the change. Is there a way i can reset the password the user enters to log into historical reports?
05-27-2010 10:28 AM
What product and version? If CCX, are you integrated with UCM or CME?
06-01-2010 06:55 AM
Cisco Unified Contact Center Express 5.0
06-02-2010 02:37 PM
If you are not integrated with an external LDAP, you change the user's password in CUCM End User configuration; otherwise, the passwords can be managed in LDAP.
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